THE PAWSH DOG FAQ’s

Have Questions? Need Answers?

We get asked a lot of questions at The Pawsh Dog. Below you’ll find our most frequently asked questions from Daycamp, Salon, Hotel and Academy.

DAYCAMP FAQ’S

What are the benefits of a mixed dog environment?

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Dogs are highly social creatures and require interaction with other humans and dogs on a regular basis to fulfill their behavioral needs. Socialization and species interaction is crucial for proper development and communication in dogs, and is of vital importance for development in puppies. A dog who often has the opportunity to play and interact with other dogs and people typically has more confidence, fewer behavioral problems caused by anxiety and boredom, is less destructive, is non aggressive, and displays proper social interactions with both dogs and people.

What are your hours?

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While our Pawsh Salon locations (Portage Ave & Corydon Ave) are open daily from 7:30am – 6pm, our Marion St and Taylor Ave facilities are staffed and able to accommodate daycamp dogs 24 hours per day, 7 days per week, 365 days per year.  However, we do lock the doors between 9pm and 6am nightly for the safety of our overnight staff.

What vaccinations does my dog require?

We require all dogs in our facility to be 10 weeks of age and have received their second set of vaccinations.  As your puppy grows, you should keep up to date with your vet’s vaccine schedule.  All dogs over six months of age must be fully vaccinated for distemper, rabies, and parvo vaccines.  The bordatella (kennel cough) vaccine is highly recommended, but due to controversial administration methods and effectiveness we leave this choice between you and your veterinarian.  Please have your proof of vaccines available on your dog’s first visit. We will periodically ask to update our records.

Will my dog be left alone?

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No.

All dogs are 100% supervised 24 hours per day, 7 days per week while in our care.  There will always be a staff member watching over your dog’s’ safety and making sure s/he is enjoying their time with us.

Will my dog get potty breaks while in your care?

Yes.  Your dog will be taken outside on leash for a walk at least every 3-4 hours.

Are the other dogs in your facility friendly?

Yes.  We assess temperament to the best of our ability.  Any dogs exhibiting signs of aggression are separated from the group.  From time to time friendly games can escalate into rough horseplay, in which case we temporarily separate the participants until they have calmed down.

Occasionally difficult dogs may be required to participate in some extra behavioral modification, wear a muzzle, or be separated during busier times of the day which they may find over stimulating.  Aggressive or persistently unmanageable dogs will be permanently separated and asked not to return to our facility.

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My dog usually eats during the time they’re at daycamp, will they be fed in your care?

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We recommend that if your dog usually eats during the time they are with us, that you pack your dog a bag lunch. Please pre-measure your dog’s meal and put it in a bag or container labeled with his or her name. When you check your pooch in, let our intake staff know what time(s) you would like us to offer the food. We will offer your dog his/her food individually near the time specified. Don’t be alarmed if your dog doesn’t eat though, it is common for dogs to be too excited to eat while at daycamp.

My dog requires medication, are you able to administer it?

We are fully capable of administering any eye, ear, oral, or topical medication while your dog is in our care. Please be sure to explain administration when we intake your dog, as well as provide clear written instructions attached to the medication.

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What happens if my dog doesn’t behave?

Our daycamp attendants are highly trained in monitoring behavior, and modifying as necessary.  Based on your dog’s temperament and the severity of the misbehavior, your dog may be verbally reprimanded with a stern “No” or possibly squirted on the rump or shoulder with a squirt of water to deter certain behaviors such as leg-lifting, excessive barking, or overly aggressive play.  Should your dog become over-stimulated, or refuse to settle down when asked, s/he may be separated from the group for a short time-out.  
If you have any questions about your dog’s behavior, or any specific behaviors you would like us to work on, please consult one of our associates.  If there are any incidents or behavioral issues that we are concerned about you will be notified at pickup by our team, and then likely contacted by our head trainer to set up a private meeting.  During this complimentary private meeting with our head trainer, she will discuss with you the behaviors that need attention and come up with a training and management plan so that your dog can continue to safely attend our daycamp.  If the head trainer deems your pooch is not suitable or not enjoying our daycamp program you may be asked not to return.  

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What will happen if my dog becomes ill or injured?

If your dog becomes ill or injured we will do our best to contact you or your emergency contact immediately.  Should we be unable to reach you, we will care for your dog according to our best judgment.  Any dog showing any symptoms of an illness that may be contagious will be separated from the other dogs until you are able to pick him/her up.  Any illness or injury requiring care beyond basic first aid will be transported by one of our staff to one of our partner veterinarians immediately and treated according to their recommendations.  All expenses involved in the care of your pet will be reviewed on a per case basis.

My dog was very thirsty when he came home, don’t you offer water?

Of course!  There is always fresh water available in all areas of our facility.  However, it is common for dogs to be excited and active while they are here, and they often forget to slow down and have a drink.  It is very normal for dogs to drink a substantial amount of water shortly after returning home.

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What risks are there to a mixed dog environment?

There are some risks that increase in a mixed dog environment.  Some diseases, such as bordetella (kennel cough) and canine papilloma virus can be easily transmitted through dog-dog interaction.  Often, these diseases are airborne and contagious long before any symptoms show, and are therefore impossible for us to completely control.  However, nearly all of these diseases are not life threatening and typically require minimal or no veterinary treatment.  Also, your dog may be slightly more susceptible to injury in a play group.  

During active play, dogs can occasionally injure themselves or each other, either by pulling a muscle, running into each other, or bumping each other with their teeth (dogs play a LOT with their mouths).  Typically these injuries are quite minor, but dog-play is very much a full contact sport.  

There is also the slight (but rare) possibility of a dog fight.  We screen carefully, and supervise closely, but once in a while tempers erupt.  Typically injuries are minimal.  It is the position of The Pawsh Dog, and the CVMA, that the benefits of social interactions in dogs far outweigh the risks.  Dogs kept in isolation for fear of illness or injury are often socially stunted and exhibit very poor behavior.  Far more dogs are relinquished to shelters or are euthanized every year due to temperament and behavioral issues than die of contagious disease.

Please be aware of the benefits and risks inherent in bringing your pooch to a mixed dog play group.  While we take pride in our cleaning, screening, and supervision protocols, the possibility of your pooch catching kennel cough (similar to the human cold – see handout below FAQ’s) or coming home with occasional knicks and dings is a risk in any mixed dog environment and beyond The Pawsh Dogs control.

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SALON FAQ’S

When should my dog start getting groomed?

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We recommend that your pup have his or her first grooming between 10 and 12 weeks, as soon as s/he has received the second set of shots.  During this critical learning period, pups are typically curious and unafraid of new things.  A short, positive grooming session will ensure that your puppy has a fun first experience and does not find grooming scary or stressful.  Pups that wait until they are over six months to be groomed are typically much more difficult, afraid, or aggressive to work on.  If you have already missed this window with your pup, please book an appointment as soon as possible.

How often should my dog be groomed?

Frequency of grooming depends entirely on the breed and coat type of your dog, and how much maintenance work you do at home.  Some long coated breeds require daily brushing and weekly grooming.  Most dogs require a grooming schedule of 2, 4, or 6 weeks in between appointments.  Short-coated dogs should be groomed about every 12 weeks, with monthly nail/ear/dental procedures in between.  Any one of our stylists would be happy to assess your dog’s grooming needs and come up with a care plan that suits your dog’s needs and lifestyle.

How long does the grooming process take?

Typically a grooming on a dog in good condition takes approximately two hours of hands on time.  If a dog requires an intricate trim, has matting, an adverse temperament, or substantial amounts of coat the time required can increase considerably.  We will typically ask to keep your dog with us for about 5 hours to complete the grooming process.  We like to let the dogs settle in and explore the environment before their grooming, take breaks during their groom, and have enough time for us to be patient with difficult dogs or dogs requiring extra care.  If you are in a rush to have your dog groomed and returned quickly, please notify us when booking your appointment and we would be more than happy to accommodate.

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I’m not sure how I want my dog groomed. Where do I start?

There are many resources to help you choose an ideal grooming regimen and style for your pooch.  If you find pictures in magazines or on the internet that you like of a similar dog you could bring them in to show one of our stylists.  We can also give you suggestions based on what other owners of similar breeds or coat types usually prefer.  Practical considerations including current condition of the coat, weather conditions, your lifestyle and how big of a maintenance commitment you are willing to make may also influence your grooming choice.  

My dog does not do well with other dogs, can I still have him/her groomed at your facility?

Yes.  If for any reason you do not want your dog to participate in a mixed environment, simply let our intake associates know and your dog will be kept apart from the other dogs.

What is matting?

Dog hair naturally tends to get small tangles in it from everyday activity. These small tangles get snarled together, and dead, shedding hair and debris get caught in the snarl. As the mat gets bigger, hair from farther and farther away from the original site becomes entangled and pulls on tender skin, causing the animal discomfort.  When brushing or combing is not routine, mats become bigger and the skin may be pulled almost constantly. Each time a pet gets wet, the mat tightens more and becomes even more painful for the animal. Skin can become irritated and ulcerated from the constant pulling, and lesions can form beneath the mat.

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What will happen if my dog is matted?

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Upon intake, our associates will examine your dog, checking for matting and any other conditions that may affect
the grooming process.  If your dog is matted, you will be alerted at this time, and the severity of the matting will be assessed.  Non-severe matting may be removed through de-matting procedures at an additional cost based on the amount of time the procedures take.  

You will be advised of any possible additional charges on intake, or by phone if anything comes up during the grooming process.  If your dog is severely matted, our care professionals will discuss other options with you.  We may suggest that the most pain-free way to care for the dog is to shave the coat over and start anew.  Or, we can arrange a series of short de-matting sessions with a groomer.  Also, our care professional can show you the proper tools and techniques to remove mats, and you can take your dog home and de-mat the coat before bringing your dog in for a grooming.  A severely matted dog’s skin is often very easily irritated during the shaving or dematting process.  Please expect some red skin, irritation, itching, or other reaction should we have to shave your pooch very close due to matting.

I heard that it was bad for my dog to bathe too often?

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In the past, the use of harsh shampoos or those designed to the ph of a human were known to strip the natural oils of a dog’s skin leaving the coat brittle and the skin dry.  Today, we use gentle, high quality products designed to balance the ph of your dog’s skin.  All natural ingredients gently clean dirt and grime without stripping the oils or causing any irritation.  As long as you use good products and replenish the coat with a good conditioner, your dog’s’ coat can be washed as often as you like.

My dog has really sensitive skin… What sort of products do you use?

We use and recommend a variety of high quality all natural products each specifically formulated for each coat type and skin condition.  If your pet has particularly sensitive skin or is currently dealing with a skin irritation please advise our intake staff and we will choose a hypoallergenic, fragrance-free, or medicated formula for your dog.  Should your dog even become itchy or irritated after a groom, please let us know as soon as possible.  It is impossible to predict a reaction to a certain ingredient, but we can certainly re-bath your pooch in a different product and avoid using the irritating product in the future.

What sort of nail care do you provide?

All of our grooming services include a nail trimming and filing completed by one of our highly trained staff.  This service is also offered a la carte on a walk in basis.

How often should my dog’s nails be done?

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It is very important to maintain your dog’s’ nails at as short a length as possible.  Long toenails can cause the dog to carry weight on the nail rather than the pad of the foot, leading to injury, arthritis, and other long term side effects.  In extreme cases, the nail can grow around and back into the dog’s own foot!  A general rule of thumb is that if you can hear them clicking on the ground when your dog walks, they are too long.  Most dogs are able to maintain a healthy toenail length with monthly trimming and filing, although if the nails are too long already, it may take weekly visits to push the nail length back.

My dog’s toenail is bleeding. Why? What should I do?

There is a blood vessel inside your dog’s toenails frequently referred to as the “quick”.  If this is exposed due to being cut too short, or other injury, it may start to bleed.  Often dogs are squirmy when they are having their paws handled making it very difficult to trim the nail as precisely as possible. Other times, a dog may have a longer than normal quick.  A bleeding quick is generally not a big deal, and can be cauterized instantly with a product called quick-clot.  

What are anal glands?

Anal glands are paired sacs located internally on either side of the anus between the external and internal sphincter muscles of your dog. They fill with a strong-smelling watery fluid and generally empty naturally when your dog has a firm bowel movement.

Should my dog’s anal glands be expressed?

In most cases, anal glands empty naturally when your dog has a firm bowel movement.  However, soft stools can lead to buildup that can cause your dog discomfort.  If the glands become clogged or impacted the gland may even become infected or an abscess could form requiring veterinary attention.  We do NOT automatically express anal glands during the grooming procedure, but if you are concerned that your dog’s glands may be full please ask us on intake and we would be happy to check them and express them if necessary at no extra charge.  

My dog is scooting his/her bum on the floor after grooming. What does this mean?

A little bit of butt-scooting after a grooming is completely normal.  We only use scissors around this area, so as to make sure that there is no clipper irritation to the rectum.  However, often dogs still scoot.  Usually it is just a reaction to the new “naked” feeling of having the hair removed from the area… they’re not used to feeling the wind back there!  If the scooting is excessive, or the dog is also licking at the area, try to discourage the behavior.  Rubbing and licking can irritate otherwise normal skin and cause the skin to become red.  Butt-scooting in between grooms may indicate an anal gland impaction, or infection.

What equipment do I need to care for my dog at home?

The equipment you need to care for your dog’s coat, feet, teeth, and ears at home will depend on your breed and coat type.  We work with only the best products and equipment, and are more than happy to customize an at-home care plan and shopping list for your pooch.  We sell only professional quality equipment and products that we use every day… so you can rest assured that you’re getting the best!

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What sort of ear care do you provide?

All of our full service grooming procedures include a complete ear check-up and maintenance.  We will examine the inside of your dog’s ear for signs of infection, mites, or other abnormalities and advise you of any issues you may want to discuss with your vet.  Any excess hair in the ear canal will be plucked, and the ear canal will be cleaned out with a gentle cleanser.  

What sort of oral care do you provide?

Every grooming we do includes an oral check-up and report.  We will let you know of any excess build-up, inflammation, or other issues we notice.  We will brush your dog’s teeth gently with a tasty enzyme-based toothpaste, and give him a spritz of doggy breath freshener.  Of course, any major cleaning or restorative work will need to be performed by your vet, and daily maintenance by you at home is the best preventative measure.  We are more than happy to assist you in starting a home dental care program by advising you on products, and teaching you how to use them.

My dog has red marks on his belly after his groom. What caused this? What should I do?

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The common name for this is “clipper burn” but it usually has nothing to do with the temperature of the clippers. The skin on the belly can be particularly sensitive, and can show small marks or irritation very easily.  If your dog shows no signs of discomfort, the red marks should disappear in a few days.  If the dog is fussing at the area, a little baby powder should sooth the itching.  

We usually clip the belly coat of a dog considerably shorter than the body coat for sanitary reasons.  However, if you notice these marks showing up after a grooming please contact us. We will mark your dog’s file and use a longer blade or scissors to avoid the irritation during future appointments.  Burns, rashes, or knicks on other areas of the body are not typically normal unless a very short blade was used to remove matting.  

If you notice any of these marks, please contact us, as your dog may have particularly sensitive skin to a product or technique that should be avoided in the future.

I’m not entirely happy with my dog’s haircut. What should I do?

Please let us know immediately.  We work hard to exceed your expectations and we want you to be thrilled with how your dog looks and feels.  It is often difficult for us to know exactly what you want, so we are often left using our own judgment.  If we can alter the style to your pleasing we will do so immediately, and if some hair needs to grow out, we will mark your file so we know what you’re looking for next time.

I’m thrilled with my dog’s haircut! What should I do?

Please let us know so we can make sure to write detailed notes in your dog’s file so we can do the same thing next time.  Also… please tell all your friends!

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HOTEL FAQ’S

Why are your rates more expensive than a typical kennel?

The Pawsh Hotel is not a typical boarding kennel.  While in our care, your dog will be in doggy daycamp during daytime hours… playing, exercising, and socializing with both dogs and people in a fun and enriching environment.  S/he will go for four or more walks outside on leash every day.  

We will monitor his weight, health, and happiness and address any issues immediately.  S/he will be checked over by a groomer daily to make sure he doesn’t have goobers stuck to his eyes, poop stuck to his bum, or any other issues that could affect his or her well being.  

At the end of 15 hours of uninterrupted fun, s/he will be tucked into a large, comfy suite fit for a king (or princess).  If your dog is uncomfortable being kenneled s/he is also welcome to sleep loose on a big comfy bed.  Please let our intake staff know your preference.  

All dogs staying for 3 nights or more will receive a complimentary bath and tidy by our grooming staff so they go home smelling great!

My dog is going to be staying with you for a few nights, what should I pack?

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We recommend that you pack your dog’s regular food in a re-sealable package or container with his or her name and feeding directions on it.  Also, if you want to send your dog’s regular bedding or a few toys to remind him/her of home, we will decorate his/her suite at night just the way s/he likes it.  If you dog requires any special medications, dietary supplements, or other special treatments, please also provide written instructions.  If possible, please leave us with a number we can reach you at while you’re away should we need to get in touch with you for any reason.  Please do not send bowls, any toys or bedding that you will upset if it is damaged, or rawhide.  We cannot guarantee that items you send will be returned in one piece.

What will happen if a health issue arises while my dog is in your care?

Should a health issue or injury arise while your dog is in our care we will make every effort to contact you or your emergency contact immediately.  If we are unable to contact you, we will consult with our partner veterinarian and care for your dog as we deem appropriate.  All expenses incurred will be added to your bill.  Should your dog come in with any pre-existing health condition that you have not sought treatment for or were unaware of (ear infection, bladder infection, etc), should we deem that the dog is in discomfort or that his health is at risk, we will seek veterinary care and add all expenses to your bill.  

What else should I know about your doggy hotel?

Please read over our daycamp FAQ’s, as most of them also pertain to hotel guests.  Feel free to ask any questions you may have of any of our associates.

What happens if I need to pick up or drop off on a statutory holiday?

We are staffed 24 hours per day, 7 days per week, 365 days per year.  If you are picking up or dropping off on a statutory holiday, please just advise us so we know when to expect you.

TRAINING ACADEMY FAQ’S

At what age should my dog start training?

We recommend that your pup starts puppy kindergarten between 10 and 12 weeks of age, as soon as they receive their second set of vaccinations.  If your dog is already past this point, we recommend that you start as soon as possible.  Even older dogs benefit from training!

What class should I start with?

Puppies under 16 weeks should start with puppy kindergarten.  When you register for our puppy kindergarten program you will receive a “puppy passport” that is valid for 8 weeks. This program is composed of six stand alone modules that can be taken in any order and repeated as often as you like while your puppy passport is valid.  You are also invited to puppy playtime on Friday’s & Sundays at 7:00pm at our Taylor location at no extra charge so that your puppy can play with other puppies!   Join immediately so as not to miss your puppy’s critical learning periods.

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My dog is older than 16 weeks but has no previous training, where do I start?

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Puppies older than 16 weeks, or adult dogs, should start with Grade One.  This course is six consecutive weeks that cover the basics of getting your pooch under control and performing basic obedience behaviors.  After completion of Grade One, you can explore lots of options for continued training.

What other classes do you offer?

Once you have completed Grade One, you can continue onto Grade Two Obedience, take up Fit Dogs, Rally-Obedience or Competition Obedience. Grade Three is available to Grade Two grads, whereon completion you will be able to earn your Canine Good Neighbour certificate from the Canadian Kennel Club.  For more info on each course, check out our website or service menu!

My dog has aggression issues, should I take my dog to class?

We recommend that if your dog has aggression issues that you start with a private consultation.  Our trainer will assess your dog’s behavior and help you learn to control and manage the dog safely in a group environment.  She will then allow you to join a class if she feels that you will be able to benefit from it, or recommend a few more private sessions until you will be able to confidently work with your dog in a group environment.

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How qualified are your instructors?

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Our instructors have a large variety of backgrounds, and all bring a unique set of skills, backgrounds, and experiences to the table. All of our trainers compete in several dog sports, have raised many dogs of their own, attend training seminars regularly, have achieved many high awards with their dogs, and some are even nationally ranked.

We are also a mentor school for the Animal Behavior College, and are helping to develop the next generation of trainers. The one thing they all bring is vast knowledge, years of experience, and up to date methods and theories of dog behavior and training. With over 200 years of combined experience, you and your pooch will have the best support team in town to help you raise the dog of your dreams.

What sort of methods do you use?

According to the CVMA standards, all of our trainers use and promote scientifically proven positive reinforcement methods.  We offer effective problem solving through behavior modification, positive learning, and confidence building.  We even offer some clicker courses if you would like to give that a try!

Do you offer private training?

Yes we do!  If your dog is not ready for a class, or you think you require a little more personal attention feel free to request a private session.  These sessions are often great for targeting a specific behavioral issue, or getting some really focused training tips for you and your dog.

Will you come to my house?

Yes we will.  If you are dealing with behavioral issues that are highly situational to your home, we suggest you request and in-home consult.  One of trainers will visit with you in your home helping you and your dog with lifestyle behaviors or dealing with specific issues.

I have to miss a class, is there any way to make it up?

Yes, we run several of the same course with different start dates.  Talk to one of our associates for dates when your missed class will be offered again.  Our associate will be sure to inform the instructor to expect you in class, and ensure that you catch up on any missed content.  Our training schedule is posted on the website, and accessible to you there as well.

Do you use food rewards?

In the early stages of training a food reward plays a vital role in teaching focus and developing a positive working relationship with your dog.  However, our instructors will teach you how and when to use a food reward, and how and when to fade out the treats in exchange for praise and play rewards.  The goal is to shape good behavior in our dogs without the use of fear or pain.  It has been scientifically proven that reward-based positive learning is much faster and more effective than alternative coercive methods.  Through the early development of a strong working relationship with your dog, the work and interaction with you eventually becomes intrinsically rewarding for the dog, and food lures and rewards can be entirely removed.

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KENNEL COUGH FAQ’S

Does my Dog Have Kennel Cough?

Symptoms of kennel cough usually start 5-10 days after exposure to the infecting agent(s).  A persistent dry cough with a “honking” sound is the main clue your dog has caught kennel cough. In most cases, s/he will appear healthy except for the cough. Your dog’s appetite and activity level usually won’t change, but don’t be alarmed if s/he gags or coughs up a white, foamy phlegm.  Symptoms are often worse after exercise, or if your dog gets excited or pulls against the collar.

What Should I Do?

Mild or uncomplicated cases are often self-limiting, meaning that they will run their course over about 2 weeks and then clear without medical intervention.  During this time it is important that you maintain hydration, limit exercise, and manage the symptoms in order to keep your pooch as comfortable as possible.

You can take your dog in the shower with you, the steam will help clear the congestion.  You can also put a vitamin C tablet in their water dish to help support their immune system, and use a children’s cough suppressant (1 tsp of Children’s Robitussin or Benalyn) every 12 hours to relieve symptoms.  Alternatively, a mixture of 2/3 honey, 1/3 lemon in hot water is also soothing to the throat.

Do I Need to Take My Dog to the Vet?

Mild kennel cough is self limiting and symptoms should clear within about 2 weeks with conservative management of the symptoms.  You should see some improvement in your dog’s condition within one week of treatment, but be alert to how long the symptoms last. If your dog has nasal discharge, is breathing rapidly, refuses to eat or seems lethargic, take her to the veterinarian right away. Serious cases of kennel cough can lead to tracheal infections or pneumonia if left untreated.  In most cases, your vet will do a general exam and prescribe a general antibiotic.

How Can I Prevent my Dog from Catching Kennel Cough?

The only guaranteed way to prevent kennel cough is to keep your dog away from all other dogs, and any place where other dogs have been.  It is airborne, and highly contagious long before symptoms show, so it is impossible to identify which dogs may or may not be harbouring the virus.  There is a vaccine available at your vet which may prevent infection, or reduce the duration and severity of symptoms.  However, like the human cold or flu, there are MANY strains of kennel cough, and the vaccine is NOT 100% effective in prevention.  It is best to discuss this with your vet and make the decision that you deem is best for you and your dog.

When Can I Bring My Dog Back to Classes/Daycare/Shows/Dog Park?

Kennel cough can be contagious for up to 2 weeks after the cough is resolved.  Most dogs are contagious up to a 10 days they start to cough, making limiting the disease next to impossible.  Some studies show persistence for several months after all signs have cleared, depending on the viruses and bacterium involved.  A good rule of thumb is to wait 10-14 days after symptoms have resolved to re-introduce your dog back into a group environment.

What Does The Pawsh Dog do to Limit Exposure to Kennel Cough?

The Pawsh Dog takes many precautions to limit the chances of your dog catching kennel cough or other communicable diseases.  Our facility is built using heat sealed and covered flooring that is pressure washed with a bleach and disinfection solution nightly.  All of our water and food dishes, toys, and other equipment is also disinfected constantly.  We have state of the art air systems that bring in fresh air much faster than an ordinary building, and HRV units that specifically manage humidity levels and filter the air.

Any dogs that come to our facility that we suspect have kennel cough are quarantined and sent to the vet for clearance before returning.  If we suspect your dog has kennel cough, you will receive a letter from us asking for you to keep your dog home until 10 days after symptoms subside or provide a letter from your vet saying that he has examined your dog and does not believe the s/he has kennel cough.

I Think My Dog Caught Kennel Cough at The Pawsh Dog, What Should I Do?

Call us immediately!  We need to know that there is kennel cough going around so that we can be on high alert for other at risk dogs in our care.  Please monitor your dog carefully, and seek veterinary care if your dog shows any symptoms that may indicate that the kennel cough is severe or complicated. While we hate to see any of our clients not feeling their best, we will ask you to please keep your dog home for 10 days after symptoms subside in order to reduce the spread to our other clients.

Please understand that kennel cough is a risk that you assume in bringing your dog to our facility, and that we will not cover vet bills resulting from your dog catching kennel cough.  We believe that the benefits of social interaction, play, exercise, socialization, confidence building, learning, and all of the other benefits of our services far outweigh the risk of kennel cough. However, just like the risk of sending your child to school and it coming home with a cold or flu, the risk of kennel cough is inherent in a mixed dog environment, and by choosing to bring your dog here, you are assuming that risk.  While we do everything possible to mitigate the risks of your dog becoming ill, we simply cannot guarantee or take responsibility for the spread of kennel cough through our facility.